Sales Support

Sales Support -Shanghai

At Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.  

• We are looking for Sales Support who is proactive, problem solver, relationship builder and good at SAP relevant administration work to join our team of Changemakers. Does that sound like you? 

About the job

• Authorized requestor for pricing, SAP contract and master data requests
• Coordinate price changes with Account Manager & submit price changes to Sales Admin
• Investigate price disputes & coordinate price corrections, communicate corrections with Sales Admins, create contract price list to assist Regional Sales manager for CM management,
• Calculate formula pricing (yearly, quarterly, monthly) & communicate price changes with customer
• Coordinate with the customer to finalize contract terms and obtain customer signatures (after Account Managers agree commercial terms) and archive in correct systems
• Settle rebates based on the rebate agreement provided by the sales team

In your future role as “ Sales support” you will

• Monitor sales agreement fulfilment and escalate to Account Managers of customers with orders below or over their forecast/contract
• Monitor and coordinate the order and logistic issues and resolve in appropriate manner
• Support complaints and sampling process, coordinate for sample re-labelling, re-packing, mailing and transportation issue, key-in new and maintain the sample record in CRM
• Run First Order Checks and reach out to customer to go through questionnaire
• Monitor inbound customer inquiries and questionnaires and coordinate collection of necessary information internally to complete the response
• Notify and follow up with Account Managers on disputed Invoices, notify Customer Service on outcome
• Handle back-office contract administration including archiving of documents related to the sales process
• Act as business line focal point across functions on customer related issues regarding the post-order process
• Act as a liaison between Master Data Management, Business Intelligence, Sales, Contract Officer and Customer Service Hub
• Pro-actively monitor order pattern behavior.
• (Co)develop, implement and/or optimize work processes and systems. Share knowledge (best practices) and contribute to standardization in working processes to support harmonization and proper usage of systems related to the sales process.
• General administration support to the whole P&C APAC commercial team
• Facilitating electronic orders, self-service document retrieval if applied

We believe you bring

• 3-5 years experience in sales administration or relevant areas
• Bachelor and above education background
• Computer and software

Great if you have

• Basic knowledge of chemical regulations
• English skill both in written and oral
• Deliver outstanding results

We believe you are...

• Proactive
• Following through on commitment
• Team work
• Able to multitask and prioritize
• Problem solver
• Relationship builder
• Strong communicator

About Nouryon

We’re looking for tomorrow’s Changemakers, today. 

If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment. 

#WeAreNouryon #Changemakers 

We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or staffing companies.