Productivity Support Officer
Fulltime
Productivity Support Officer
Fulltime
At Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future. We are looking for team members who bring ideas forward, champion others and work together to do better. Does that sound like you?
The Productivity Support Officer (PSO) provides users with technical support, guidance on usage and adoption of IM services to designated sites. The PSO offers assistance to and guidance on IM activities related to their respective sites. The PSO plays a key part in driving or participating in service improvement and optimization initiatives.
be responsible to oversee and coordinate all IM Services related help desk and onsite support services at the locations and flag local demands for our sites in Northern Sweden, Sundsvall, Alby and Örnsköldsvik.
Help Desk and Site support
Proactively improving efficient use of IT tools and systems by local users to increase end-user productivity and get the best end-user experience.
Proactively monitors local customer satisfaction and engages on the improvements
We believe you are a person with great communication skills. You can explain complex technical issues in simple terms to non-technical staff and communicates in a clear and educational manner. You ensures that messages get across and that expectations are clear to all parties involved.
You are very serviceminded, attentive and accommodating in your treatment in the relation to your stakeholders. You have interest, willingness and ability to help others and makes the effort to deliver great solutions. You also adapt and find win-win solutions through a non-prestige focus. Finally, you work according to a clear process, organizes and plans your work well, completes what is started and meet deadlines.
At Nouryon, we provide a great job and friendly coworkers, plus benefits in addition to salary. Our collective agreement is with IKEM. Plus, we offer unilateral perks, such as bonus, reduced hours, wellness allowance, lunch allowance, and more
This is a permanent position on a full-time basis, reporting to Petri Salminen Productivity Support Lead and based in Stockvik, Sundsvall. Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/
We look forward to receiving your application!
We’re looking for tomorrow’s Changemakers, today.
If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.
Visit our website and follow us on LinkedIn.
For additional information about the vacancy please contact hiring manager Petri Salminen , Productivity Support Lead, petri.salminen@nouryon.com If you have any questions about the recruitment process or your application or need assistance, please contact: Recruiting.SE@Nouryon.com
Union related contacts included here
Ledarna: Jan Filipsson +46 70 519 97 09
Sveriges Ingenjörer: Ted Svensson +46 72-217 55 84
Unionen: Jens Magnusson +46 72 215 24 10
#WeAreNouryon #Changemakers
We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or staffing companies.