Customer Service Supervisor

Customer Service Supervisor

Nouryon has an outstanding opportunity for a Customer Service Supervisor to join our dynamic team in Houston, TX. As a Customer Service Supervisor, you will play a crucial role in ensuring excellent customer service to our valued customers. You will lead a team of customer service representatives, providing guidance, support, and training to ensure success.

At Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.  
 

 
In your future role as a Customer Service Supervisor you will 

• Lead and operate the Customer Service (CS) organization and support the Hub Manager in the transition to the new organizational set-up
• Drive implementation of Nouryon Order to Invoice Process and standardization of the new ways of working
• Ensure established processes and best practices are utilized and effective process controls are in place
• Ensure adherence to service-level commitments
• Provide a high level of customer service by building and maintaining customer relationships (externally and internally)
• Understanding and being accountable for key operational KPIs, such as order service performance, order confirmation time, first-time right, and number of touches per order
• Act as an effective people leader of CS, invest time and resources into building the capabilities of team members, commit to the growth of individuals on the team, and lead by example
• Actively manage the interface of CS process-related issues between Commercial teams (Marketing and Sales) and partnered functions (Logistics, Planning, Controlling, Production, and Site Logistics)

 
We believe you bring

• Bachelor’s degree preferred or equivalent work experience, preferably order management experience in a manufacturing environment
• B2B Customer Service experience or been exposed to similar function
• Working knowledge of MS Office
• Strong customer focus and experience in implementing differentiated business rules
• Analytical and problem-solving skills are required
• Knowledge of SAP Sales & Distribution and Materials Management Modules required 
• Experience with a CRM
• Demonstrated ability to troubleshoot and quickly develop solutions
• Self-directed and able to work with minimal supervision
• Outstanding communication skills and ability to communicate with various levels and functions within the organization, including global team members

About Nouryon 

 
We’re looking for tomorrow’s Changemakers today. 
 
If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment. 
 
Visit our website and follow us on LinkedIn.  
 
#WeAreNouryon #Changemakers 
 
We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or staffing companies.